IF YOUR PRINT IS DAMAGED AND YOU WANT A REPLACEMENT
The Contemporary works hard with its partners to ensure that every print is sent to you in perfect condition but occasionally we know that things can get lost or damaged.
We ask every customer to inspect their artwork on arrival to check for any flaws in the print or frame. We cannot accept damaged prints back unless the damage is reported within 48hours of delivery.
In the unlikely event that there is a problem, please email photos of the damage to info@thecontemporarychester.com quoting your order number and using the subject line ‘Damaged Print’ and state whether you are seeking a replacement or a refund.
We will then send you details of how to return the item to us.
If you have requested a refund, we will credit your original payment method within 7 days of confirmation of receiving your returned print.
Alternatively, if you have requested a replacement then we will ship you your new print as soon as we have confirmed receipt of the original print. Transit times will be the same as detailed in your original order.
Please note that the majority of our prints are limited editions and their stock is restricted in number. Whilst we do everything we can to issue you with a replacement, occasionally the print edition will have run out. In this situation, we can offer you a full refund or store credit note so that you can choose another piece of art.
REFUNDS
Prints purchased in the gallery are ‘sold as seen’. For this reason we can only offer a credit note if your decide that your print is not for you for any reason.
Prints bought online will only be refunded in the unlikely event of damage. For details of how to return your print please see above.
Pleaser note that it is the responsibility of the buyer to check that the size of the artwork is suitable prior to purchase. All details can be found on our website, if you are unsure of anything, please email us at info@thecontemporarychester.com and we will be happy to answer any queries regarding the piece before you make a purchase.
